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Q. Do I need to have to obtain a new help contract if I switch purposes on my Cisco SRE module? A. No. The Cisco SASU contract connected to the Cisco SRE module handles all current and foreseeable future apps that might operate on that module. Q. Do I require to purchase a new assistance agreement if I shift apps from one particular Cisco SRE module to an additional? A. The response is dependent on the type of Cisco SRE to which the application is moving and whether or not there is presently a SASU contract connected to that module. Look at 3 scenarios: 1. If the Cisco SRE to which the program moves presently has a SASU deal attached, assistance for the application would continue. 2. If the application moves from just one model of Cisco SRE (for example, SRE 710 SM) that has SASU hooked up to the identical type of Cisco SRE (for example, SRE 710 SM) that does not have SASU attached, as long as you inform Cisco about the shift a new SASU agreement is not expected. The terms and conditions and problems of the original SASU deal would keep on to utilize. 3. If the program moves from one particular model of Cisco SRE (for illustration, SRE 710 SM) that has SASU attached to a diverse type of Cisco SRE (for illustration, SRE 910 SM) that does not have SASU connected, you have to buy a new SASU agreement that covers the apps on the Cisco SRE 910 SM. You can use a credit score from the original SASU agreement toward purchase of the new 1. Make sure you inquire with your community Cisco account representative. Q. Does Cisco SMARTnet support address spares? A. The Cisco SMARTnet deal handles both equally the system and spares. You need to notify Cisco, nonetheless, when you replace a part of the router with a spare to guarantee continued aid protection. Q. Is the Cisco SMARTnet Services coverage different for method and spare aspect figures on Cisco SRE modules? A. No. Program and spare part figures are supplied with the same Cisco SMARTnet Service coverage. You should notify Cisco, nevertheless, when you swap a component of the router with a spare to make sure ongoing aid coverage. Q. Are multiyear help contracts offered for the SRE module or for the purposes? A. Multiyear SASU contracts for purposes operating on SRE modules are available in two- and three-year renewable terms and conditions. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assist area-replaceable hard disks. Does my assistance contract address difficult disk replacement? A. A Cisco SMARTnet Support contract on the Cisco ISR G2 chassis consists of components alternative, like the industry-replaceable difficult drives. Q. What is the return-supplies-authorization (RMA) process for blank Cisco SRE modules? A. The RMA approach for Cisco SRE modules follows our regular assistance pointers. Warranty aid is supplied by the point of sale. Consumers must make contact with their licensed Cisco reseller or spouse for assistance. Consumers who acquired immediately from Cisco really should contact us as a result of our Purchaser Interaction Network (CIN). Q. What is the RMA course of action for Cisco SRE modules with preinstalled apps this sort of as the Cisco SRE 710 shipped with Cisco Unity Express? Will the substitute Cisco SRE 710 module be delivered with Cisco Unity Express preinstalled? A. The Cisco SRE module will be delivered with the again blank. When you acquire the module, down load the SRE program, Cisco Unity Categorical in this example, from Cisco Link Online and install it on the blank Cisco SRE module. Use the application licenses from the first Cisco SRE module to activate the new software. Q. What is the RMA course of action for Cisco SRE modules with AXP furthermore a third-get together application such as a Cisco SRE 910 transported with AXP and Infoblox Core Solutions? Will the substitute Cisco SRE 910 ship with AXP and the third-celebration application preinstalled? A. The RMA method is the exact same as explained formerly however, until otherwise established forth in supplemental phrases to the End Consumer License Agreement, software from unbiased application distributors that is utilised with the Cisco SRE modules is matter to the terms and conditions and ailments of end-person license agreements or similar contracts furnished by the applicable unbiased software vendor. Q. Can 1 chassis carry several SASU contracts? If so, do they all will need to have the same conclude date? A. Because a chassis can have multiple Cisco SREs, it is necessary to purchase a support contract for every, but just about every of the services orders can be set beneath a single SASU contract. The services orders can have the exact same end day if utilized to one particular contract when purchasing, even if they are bought at diverse occasions. Q. Do many SASU contracts have to have the exact same finish day as the Cisco SMARTnet deal on the chassis? A. The SASU contract and the Cisco SMARTnet agreement can have the same conclusion date, but they do not have to.