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Q. Do I will need to acquire a new assistance deal if I switch apps on my Cisco SRE module? A. No. The Cisco SASU deal connected to the Cisco SRE module covers all current and future programs that could operate on that module. Q. Do I need to have to get a new aid contract if I shift apps from a single Cisco SRE module to yet another? A. The remedy depends on the model of Cisco SRE to which the program is transferring and no matter whether there is previously a SASU contract hooked up to that module. Contemplate 3 circumstances: 1. If the Cisco SRE to which the program moves currently has a SASU agreement attached, help for the software would carry on. two. If the program moves from one model of Cisco SRE (for illustration, SRE 710 SM) that has SASU attached to the same type of Cisco SRE (for instance, SRE 710 SM) that does not have SASU hooked up, as extended as you notify Cisco about the shift a new SASU contract is not expected. The phrases and conditions of the original SASU deal would carry on to apply. three. If the application moves from one particular model of Cisco SRE (for case in point, SRE 710 SM) that has SASU attached to a different design of Cisco SRE (for illustration, SRE 910 SM) that does not have SASU hooked up, you need to purchase a new SASU contract that handles the programs on the Cisco SRE 910 SM. You can implement a credit from the original SASU deal towards invest in of the new one particular. Please inquire with your local Cisco account consultant. Q. Does Cisco SMARTnet assist cover spares? A. The Cisco SMARTnet deal handles each the system and spares. You need to notify Cisco, nevertheless, when you change a part of the router with a spare to make certain continued support protection. Q. Is the Cisco SMARTnet Company coverage different for process and spare element quantities on Cisco SRE modules? A. No. Technique and spare portion figures are offered with the same Cisco SMARTnet Service coverage. You must notify Cisco, even so, when you change a component of the router with a spare to ensure ongoing help coverage. Q. Are multiyear support contracts accessible for the SRE module or for the programs? A. Multiyear SASU contracts for applications managing on SRE modules are readily available in two- and 3-year renewable terms and conditions. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules support discipline-replaceable tricky disks. Does my help agreement address tough disk replacement? A. A Cisco SMARTnet Service agreement on the Cisco ISR G2 chassis incorporates hardware substitution, which includes the industry-replaceable tough drives. Q. What is the return-components-authorization (RMA) process for blank Cisco SRE modules? A. The RMA approach for Cisco SRE modules follows our normal aid suggestions. Warranty help is presented by the position of sale. Buyers need to contact their licensed Cisco reseller or companion for support. Buyers who bought specifically from Cisco really should contact us via our Buyer Interaction Network (CIN). Q. What is the RMA approach for Cisco SRE modules with preinstalled programs this kind of as the Cisco SRE 710 transported with Cisco Unity Specific? Will the substitute Cisco SRE 710 module be delivered with Cisco Unity Convey preinstalled? A. The Cisco SRE module will be transported with the back again blank. When you obtain the module, obtain the SRE program, Cisco Unity Specific in this case in point, from Cisco Connection Online and install it on the blank Cisco SRE module. Use the app licenses from the first Cisco SRE module to activate the new application. Q. What is the RMA method for Cisco SRE modules with AXP plus a third-occasion program this kind of as a Cisco SRE 910 transported with AXP and Infoblox Core Solutions? Will the substitute Cisco SRE 910 ship with AXP and the third-celebration software preinstalled? A. The RMA method is the identical as explained formerly nonetheless, unless of course or else set forth in supplemental terms and conditions to the Conclusion Consumer License Arrangement, computer software from impartial software program distributors that is employed with the Cisco SRE modules is matter to the conditions and situations of conclude-person license agreements or similar contracts provided by the relevant unbiased software package vendor. Q. Can just one chassis carry a number of SASU contracts? If so, do they all want to have the identical end day? A. Since a chassis can have multiple Cisco SREs, it is needed to order a service agreement for each, but every of the company orders can be place below a solitary SASU deal. The support orders can have the same conclusion date if used to one particular agreement when buying, even if they are acquired at distinct moments. Q. Do several SASU contracts have to have the exact same conclude date as the Cisco SMARTnet agreement on the chassis? A. The SASU agreement and the Cisco SMARTnet contract can have the exact same stop day, but they do not have to.