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Q. Do I will need to invest in a new aid agreement if I switch purposes on my Cisco SRE module? A. No. The Cisco SASU agreement hooked up to the Cisco SRE module covers all recent and future apps that might run on that module. Q. Do I need to have to acquire a new assistance agreement if I transfer applications from 1 Cisco SRE module to another? A. The remedy depends on the product of Cisco SRE to which the application is moving and whether or not there is by now a SASU deal hooked up to that module. Take into account 3 circumstances: 1. If the Cisco SRE to which the application moves already has a SASU agreement attached, aid for the software would carry on. two. If the app moves from just one model of Cisco SRE (for example, SRE 710 SM) that has SASU connected to the same product of Cisco SRE (for example, SRE 710 SM) that does not have SASU hooked up, as prolonged as you notify Cisco about the shift a new SASU deal is not expected. The terms and conditions and conditions of the original SASU deal would continue to use. 3. If the program moves from 1 model of Cisco SRE (for case in point, SRE 710 SM) that has SASU hooked up to a diverse design of Cisco SRE (for case in point, SRE 910 SM) that does not have SASU attached, you need to invest in a new SASU deal that addresses the applications on the Cisco SRE 910 SM. You can apply a credit score from the original SASU agreement toward buy of the new one particular. Please inquire with your local Cisco account consultant. Q. Does Cisco SMARTnet help protect spares? A. The Cisco SMARTnet contract covers each the system and spares. You ought to notify Cisco, however, when you substitute a component of the router with a spare to ensure ongoing support coverage. Q. Is the Cisco SMARTnet Company coverage various for method and spare portion numbers on Cisco SRE modules? A. No. Program and spare aspect numbers are presented with the very same Cisco SMARTnet Services coverage. You should notify Cisco, however, when you substitute a element of the router with a spare to make certain continued support coverage. Q. Are multiyear assistance contracts obtainable for the SRE module or for the applications? A. Multiyear SASU contracts for apps running on SRE modules are offered in two- and 3-yr renewable terms. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules help subject-replaceable challenging disks. Does my assist deal go over challenging disk substitution? A. A Cisco SMARTnet Services agreement on the Cisco ISR G2 chassis consists of hardware substitution, which include the field-replaceable tough drives. Q. What is the return-materials-authorization (RMA) process for blank Cisco SRE modules? A. The RMA approach for Cisco SRE modules follows our common assistance pointers. Guarantee help is furnished by the stage of sale. Buyers must make contact with their authorized Cisco reseller or spouse for aid. Consumers who ordered specifically from Cisco ought to make contact with us via our Buyer Interaction Network (CIN). Q. What is the RMA approach for Cisco SRE modules with preinstalled programs these as the Cisco SRE 710 transported with Cisco Unity Convey? Will the replacement Cisco SRE 710 module be delivered with Cisco Unity Categorical preinstalled? A. The Cisco SRE module will be transported with the back blank. When you acquire the module, download the SRE program, Cisco Unity Specific in this instance, from Cisco Link On the net and install it on the blank Cisco SRE module. Use the app licenses from the authentic Cisco SRE module to activate the new program. Q. What is the RMA process for Cisco SRE modules with AXP in addition a third-party software these as a Cisco SRE 910 transported with AXP and Infoblox Core Services? Will the alternative Cisco SRE 910 ship with AXP and the 3rd-occasion software preinstalled? A. The RMA approach is the similar as explained previously however, except if normally established forth in supplemental terms to the Stop Consumer License Agreement, software program from independent software distributors that is used with the Cisco SRE modules is matter to the phrases and circumstances of conclusion-consumer license agreements or equivalent contracts provided by the relevant impartial software package vendor. Q. Can 1 chassis carry several SASU contracts? If so, do they all want to have the same end day? A. Mainly because a chassis can have multiple Cisco SREs, it is required to purchase a support deal for every single, but every of the company orders can be place beneath a single SASU deal. The provider orders can have the same conclude date if used to 1 agreement when purchasing, even if they are obtained at different instances. Q. Do a number of SASU contracts have to have the very same stop day as the Cisco SMARTnet agreement on the chassis? A. The SASU agreement and the Cisco SMARTnet deal can have the exact same end day, but they do not have to.